Return & Exchange Policy (for Items Sold by Xenzi)

US Orders

We want you to LOVE your purchase, but if you are not completely satisfied, we will gladly accept many merchandise returns within 30 days of purchase.

We offer 30 day free return option for our U.S. Customers on most of the items. You will receive a refund back to your original payment method when you use our free return label. Returns must be received within 30 days from the day your order shipped to be eligible for a refund.

International Orders

If eligible, you can return your item in 30 day of receipt. Unfortunately we DO NOT offer free return shipping label for our International Customers at this time. Please feel free to use the shipping method of your choosing to send your items back to us! When returning your item you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking information provided.

We DO NOT offer exchanges for our International Customers. If you need a different size or color please return your item(s) back to us and place a new order.

Item(s) which are NOT eligible for refund

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Merchandise received in worn, washed, damaged, used, or altered condition.
  • Products with missing original box, parts or accessories,
  • Returns received after 30 days of the original order shipment date.
  • Shipping charges, except in cases where we have made a shipping error.

Packaging Requirements:

Your item must be in its original packaging intact and resalable condition.

Swimwear: Must be returned with hygienic liner intact. If swimsuit is reversible, both liners must be intact to be accepted for a return. Any swimwear received without the hygienic liner (both for reversible swimwear) will receive no refund or store credit.

What if there was something wrong with my order?

Contact us and we will fix the issue right away! You can reach us at support@xenzi.com.

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of Xenzi. Seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Return Policy section of the seller profile page.

Never return your item(s) to it's originating address without getting a Return Authorization first.

Last edited on 12/7/2018.